Tuesday, July 18, 2006

The New Zealand Commerce Commission has fined the Bank of New Zealand (BNZ). It has been forced to pay NZ$5 million in compensation to its customers, $500,000 in fines and $80,000 in costs to the Commerce Commission. The money will be placed into a bank account to be monitored by an auditor, and if there is any money left over it will be donated to a consumer organization.

BNZ has been forced to pay these fines for failing to disclose that they were charging their customers for the exchange of foreign currency during February, 2002 until May, 2004 on its credit and debit cards, which is a breach of the Fair Trading Act. They pleaded guilty to 21 counts of breaching the act. The BNZ say that they will contact their affected customers and that they should get their compensation by November this year. The bank is responsible for contacting all their customers.

The BNZ is the third bank to be charged, the two others were ANZ and the National Bank, which were charged $11.325 million combined as they had since become a single company.

There are still other ongoing prosecutions on these other financial services: Westpac, ASB, TSB, American Express, Diners Club and The Warehouse Financial Services. The Commission would not comment on these cases.

Paula Rebsotck, Commerce Commission Chairperson, said “the result was a victory for New Zealand consumers, many of whom would have unknowingly paid the currency transaction charges. While fees like these remain hidden, banks have no incentive to offer lower fees.”

Thursday, February 24, 2005

A paste containing synthetic tooth enamel can seal small cavities without drilling. Kazue Yamagishi and colleagues at the FAP Dental Institute in Tokyo say that the paste can repair small cavities in 15 minutes.

Currently, fillers don’t stick to such small cavities so dentists must drill bigger holes. Hydroxyapatite crystals, of which natural enamel is made, bond with teeth to repair tiny areas of damage.

Yamagishi and colleagues have tested their paste on a lower premolar tooth that showed early signs of decay. They found that the synthetic enamel merged with the natural enamel. The synthetic enamel also appears to make teeth stronger which will improve resistance to future decay. As with drilling, however, there is still the potential for pain: The paste is strongly acidic to encourage crystal growth and causes inflammation if it touches the gums.

The paste is reported in the journal Nature.

Monday, October 1, 2007

Jim Reeves is running for the Green Party of Ontario in the Ontario provincial election, in the York-Simcoe riding. Wikinews’ Nick Moreau interviewed him regarding his values, his experience, and his campaign.

Stay tuned for further interviews; every candidate from every party is eligible, and will be contacted. Expect interviews from Liberals, Progressive Conservatives, New Democratic Party members, Ontario Greens, as well as members from the Family Coalition, Freedom, Communist, Libertarian, and Confederation of Regions parties, as well as independents.

Thursday, July 3, 2014

Ian Narev, the CEO of the Commonwealth Bank of Australia, this morning “unreservedly” apologised to clients who lost money in a scandal involving the bank’s financial planning services arm.

Last week, a Senate enquiry found financial advisers from the Commonwealth Bank had made high-risk investments of clients’ money without the clients’ permission, resulting in hundreds of millions of dollars lost. The Senate enquiry called for a Royal Commission into the bank, and the Australian Securities and Investments Commission (ASIC).

Mr Narev stated the bank’s performance in providing financial advice was “unacceptable”, and the bank was launching a scheme to compensate clients who lost money due to the planners’ actions.

In a statement Mr Narev said, “Poor advice provided by some of our advisers between 2003 and 2012 caused financial loss and distress and I am truly sorry for that. […] There have been changes in management, structure and culture. We have also invested in new systems, implemented new processes, enhanced adviser supervision and improved training.”

An investigation by Fairfax Media instigated the Senate inquiry into the Commonwealth Bank’s financial planning division and ASIC.

Whistleblower Jeff Morris, who reported the misconduct of the bank to ASIC six years ago, said in an article for The Sydney Morning Herald that neither the bank nor ASIC should be in control of the compensation program.

Saturday, January 30, 2010

The automobile manufacturer Toyota has said that it will recall up to 1.8 million cars across Europe, after a problem with the accelerator pedal was discovered.

According to the firm, eight models were affected by the problem — AYGO, iQ, Yaris, Auris, Corolla, Verso, Avensis, and RAV4 — after it was discovered that the accelerator may become stuck in a depressed position, resulting in uncontrollable speeding.

On Thursday, Toyota said it would recall 1.1 million cars in the US; a day previous, it had suspended eight models from sales. Last week, 2.3 million cars in the US were recalled due to the pedal issues.

The chief executive of Toyota Motor Europe commented on the recall. “We understand that the current situation is creating concerns and we deeply regret it,” said Tadashi Arashima. The firm, however, noted that it wasn’t aware of any accidents resulted by the malfunctioning accelerator pedals, and not many pedal problem incidents were reported in Europe. “The potential accelerator pedal issue only occurs in very rare circumstances,” Arashima added.

The National Automobile Dealers Association, meanwhile, commented that Toyota showrooms could lose as much as US$2.47 billion worth of revenue due to the incident.

“Toyota veterans will likely hear the news with disbelief and keep faith in the brand, but new customers could definitely be scared off,” remarked Robert Rademacher, who is the president of the trade group ZDK, as quoted by Business Week. “This recall has a dimension which we’ve never seen before.”

There are concerns that the problem may result in reduced consumer trust in Toyota. Hans-Peter Wodniok, an analyst for Fairesearch GmbH & Co. in Germany, noted: “If this is a one-time event, huge as it is, Toyota may be forgiven. But if something happens again in the next months and years, they will have gambled away customer trust in Europe as well.”

Analysts for Morgan Stanley, however, said they believed Toyota would not suffer much from the incident. “The company’s actions to correct the situation are timely enough to avoid major brand damage,” they remarked in a note to investors.

Wednesday, September 5, 2007

Freelance journalist, Gabriel Pollard, spoke to Joe Stewart and David Farrar about the new anti-spam legislation in New Zealand that comes into effect today. Joe Stewart is the Unit Manager of the Department of Internal Affairs new Anti-Spam Compliance Unit, and David Farrar is Chair of InternetNZ’s Public Policy Committee, who also had significant input into the final bill.

Keith Norris, CEO of the New Zealand Marketing Association, didn’t respond to multiple requests for an interview.

The anti-spam legislation, or the Unsolicited Electronic Messages Act 2007, promotes spam education and awareness and will enable international agencies to work together to share information and will enable cross-border pursuit of serious law breakers. And it doesn’t just cover e-mail spam, but all electronic messaging such as SMS/text messaging, etc.

However, New Zealand isn’t the most up-to-date country with implementing similar legislation, Farrar says, “We are in fact almost the last country in the OECD to have such legislation.” He urges Eastern Europe and China to take part in the fight against spam.

Stewart said that the new law would only help combat a small amount of spam, as 99%-99.9% of all spam received originates from overseas. He says the legislation alone will not solve the problem.

As well as it helping to fight New Zealand-sourced spam and preventing New Zealand from “becoming a haven for spammers”, it will promote good practices within the e-marketing community, Stewart said.

The new Act will affect legitimate marketers in New Zealand by making sure they have expressed or inferred consent to continue sending marketing messages to people on their database. Inferred consent is where the marketers have the e-mail address and send messages to those on their database, but didn’t get expressed consent to send messages. Stewart does issue a warning against using inferred consent saying, “They may have been sending these people messages for years, but this does not establish consent.”

A surge in emails has also been felt with companies/marketers making sure they have consent to continue the e-mails and asking those to confirm they wish to continue their subscription.

“However, many marketers are already fulfilling these requirements because they are standard good e-marketing practice,” Stewart said.

Due to legislative requirements, as well as having consent, businesses will have to provide details about the company sending the item, and provide a free way to unsubscribe from future mailings.

Those found breaking these requirements deliberately could find themselves facing a personal fine of up to NZ$200,000. Organisations could face a fine of up to $500,000. Farrar said, “Experience from Australia shows most cases are dealt with by way of education.”

Farrar also gives a final piece of advice to those annoyed with spam levels, “Never ever respond to a spam e-mail, and only give your real address out to people you trust.”